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The Lighthouse

Sanctuary and support in times of crisis

The Lighthouse is a calm, safe and comfortable place for people in Carlisle and Eden to visit 
when they are experiencing crisis, feeling unsafe or finding it hard to cope.


We are open 6pm to 11:30pm, every night of the year, when
most other services are closed.

At The Lighthouse we can offer you:

  • A safe environment where you will be listened to with warmth and understanding
  • A chance to look at ways of coping and keeping yourself safe.
  • Important information about mental health and other support services.

At The Lighthouse you can talk to one of our crisis support workers, exploring together ways to feel safe and strategies to help you cope with your crisis. Some people simply use The Lighthouse as a calm and safe place to have some time out. Others find support through talking to people in a similar situation as them.

The service is confidential. We won’t tell anyone about your visit, unless you ask us to - except in exceptional circumstances.


How to visit us

Visits to The Lighthouse are by appointment only.

Call us on: 0300 561 0000 and together we will talk through your situation and decide if a visit to The Lighthouse is suitable for you.

If you’ve visited The Lighthouse before, please call us first to request a further visit.

We can provide a free taxi to and from the centre if required. You can also be accompanied by a friend or relative on your visit.

How to get to us

We are based in Carlisle City Centre, close to both the central bus and train stations. Our staff will give you directions when you call.

Jump to our case study quick links to read more.

Useful information

  • The Samaritans

    The Samaritans are there for you 24 hours a day, 365 days a year. You don't have to be suicidal. You can talk to them about whatever's getting to you, in your own way, and off the record.

    Call: 116 123

    Or email:

  • Find help and support

    There are lots of ways to get support in your area. Look on our Help and Resources pages for more information.

    Alternatively you can call MindLine Cumbria on 0300 561 0000  to talk your situation through. We can help you to explore your options and find the most appropriate ways to get support.

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