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The Lighthouse

Sanctuary and support in times of crisis

6pm – 11pm. Every night of the year. Call 0300 561 0000

The Lighthouse is a calm, safe and comfortable place for people in Carlisle and Eden to visit when they are experiencing crisis, feeling unsafe or finding it hard to cope. We are open 6pm to 11pm, every night of the year, when most other services are closed.

At The Lighthouse you can talk to one of our crisis support workers – time to be listened to or to explore together ways to feel safe and strategies to help you cope with your crisis. Some people simply use The Lighthouse as a calm and safe place to have some time out, a sanctuary while the feelings pass. Others find support through talking to people in a similar situation as them.

You are welcome to visit The Lighthouse as often as feels useful to you, though we do stress that we are here for your worst times. Many people visit The Lighthouse once, or a small number of times until their crisis has passed. Others use the service for a longer period of time, for out-of-hours support with serious mental health problems or because their lives are very difficult. We welcome both of these, and anything in between. The service is confidential. We won’t tell anyone about your visit unless you ask us to – except in exceptional circumstances.

The Lighthouse is a place to find sanctuary and support in times of crisis. A calm, welcoming and safe place where you can get one-to-one support, the chance to talk about what’s going on for you, to look at ways of coping and keeping yourself safe and to find out more about what other services locally might support you.

At The Lighthouse we can offer you

  • A safe environment where you will be listened to with warmth and understanding, and you won’t be judged.
  • A chance to look at ways of coping with your crisis and keeping yourself safe
  • Information about mental health and other places to get support

The service is open 6pm to 11pm, 7 days a week, 365 days a year.

Visits to The Lighthouse are by appointment only. If you feel in crisis and would like to visit The Lighthouse, you can ring and refer yourself on 0300 561 0000. We will ask you a few questions about how you’re feeling and what’s going on for you. If you’ve visited The Lighthouse before please call us first to request a further visit. We are based in Carlisle City Centre, close to both the central bus and train stations. Our staff will give you directions when you call.

If we are full, or if you’d prefer not to come to The Lighthouse, our MindLine staff are available to provide crisis support over the phone every night until 11pm.

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Meet the team »

Chris Graham

Chris Graham Training Manager and Lighthouse Manager

Telephone: 01228 543354
Sara-Jane McLeish

Sara-Jane McLeish Crisis Coordinator (The Lighthouse)

Telephone: 01228 543354
Alicia Harris

Alicia Harris Operations Lead (The Lighthouse)

Telephone: 01228 543354
Adam Nicol

Adam Nicol Crisis Coordinator (The Lighthouse) and Volunteer Support Worker

Telephone: 01228 543354
Kath Burns

Kath Burns Crisis Worker (The Lighthouse)

Telephone: 01228 543354

Useful information

  • The Samaritans

    The Samaritans are there for you 24 hours a day, 365 days a year. You don't have to be suicidal. You can talk to them about whatever's getting to you, in your own way, and off the record.

    Call: 116 123

    Or email:

  • Find help and support

    There are lots of ways to get support in your area. Look on our Help and Resources pages for more information.

    Alternatively you can call MindLine Cumbria on 0300 561 0000  to talk your situation through. We can help you to explore your options and find the most appropriate ways to get support.

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