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UPDATED - Carlisle Eden Mind and COVID 19

Posted Thursday, 26 March 2020, 2.17pm



All staff who are providing services to clients will continue to do so from their home bases using telephone, email and other forms of contact. If you need to get in touch with us then please use our normal office numbers 01228 543354 or for Connect 01228 370633 and leave a voicemail message. We are monitoring the voicemail very regularly but there may be a delay before we respond so please bear with us. We will return your call. In addition you can email us on

In the current situation, Carlisle Eden Mind is very keen to maintain the best possible service to all our clients and partners whilst balancing the need to ensure the health and wellbeing of all users of our services and our staff and volunteers.

Accordingly, we are moving away from face to face appointments and will wherever possible provide support through telephone and/or other means.

If a face to face appointment is deemed the only appropriate action, you will be asked to answer some basic questions about your current health so we can assess whether it is appropriate for us to offer such an appointment.

We will be asking you:

• If you are experiencing any cold or flu symptoms
• If you or a family member have travelled in the last month to any restricted areas (please ask if unsure of which areas are involved)
• If you have been in close contact with anyone with cold or flu symptoms, such as someone you live with.

If an appointment is agreed we may repeat this assessment upon your arrival and we will ask you to sign in and wash your hands before meeting with our staff member.

We would ask for your co-operation in these measures as it is in the best interests of everybody that we maintain sensible and rigorous approaches to protecting us all from the risk of infection.

Over time our ability to offer this kind of service may change. The position will be kept under constant review and updates will be posted on the website and social media.

Please note that our Mindline service continues to operate as normal – telephone, webchat, text and email support is available every day:

Monday – Friday 12-11 pm
Saturday/Sunday/Bank Holidays 5-11 pm

Our Charity Shops in Penrith and Appleby are now closed inline with government guidelines, we want to protect the saftey and wellbeing of our volunteers, staff and the general public.  

A number of our other services have been affected by the current situation. We have suspended training delivery and are currently not recruiting any new volunteers.

Regular updates of the position will be posted on social media and our website as and when the situation may change or guidance is updated.
In addition, if you have questions about any of this please contact us at

For mental health support, information and guidance please use our Mindline Cumbria service, which continues to be open seven days a week:

Mindline is Available from
12pm to 11pm Mon - Fri
5pm to 11pm Sat - Sun

Text 'Mind' to 81066
Text 'Mind' followed by your question
Call 0300 561 0000

Webchat visit

The current Coronavirus outbreak can be scary and unsettling for many of us. It’s important at this time to listen to Government advice, look after your physical health but also to look after your mental health.

Coronavirus and your mental health

Many people are unsure about how this will affect their lives and what will happen next which can increase the feeling of anxiety and depression. You can take some measures to help look after your mental wellbeing:

• Make sure you have enough medication if you need to self-isolate or a way to access medication if required
• Speak to friends, family or people who you are working with and create a care plan if you don’t already have one. Talk through any worries you have with others to give you some comfort.
• Try to keep a healthy diet and keep essentials stocked up, think about how you can have food delivered by others if you need to
• Can you reschedule your planned appointment, or can they be taken via phone or digitally?
• Create a routine to follow, if you are working from home clearly define work and personal time.
• Exercise - You can use your garden, yard, walk up and down stairs or take a walk outdoors for some fresh air but try to stay away from others 
• Keep your mind busy - Can you learn a new skill, have a clear out or do some crossword puzzles?
• Sleep - try to keep your sleep routine as close to your normal routine as possible

Oxfordshire Mind has put together a fantastic guide of how to look after your Mental Health during the Coronavirus outbreak:

Local government information is available here:

Mental Health Information and support from the NHS:

You can also visit the following government and NHS sites to get more up to date information and guidance.                      



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